Privacy Policy

GoTapSpeed is a service operated by Gallagher's Resource ("GoTapSpeed", "we", "us"). This policy explains how we handle personal information on gotapspeed.com, in dashboards and reseller stores, in our emails, and when someone taps an item we made. It should be read with our Terms of Service.

For privacy questions or requests, including for our Data Protection Officer, email support@gallaghersresource.com.

Information you give us

• Account details: name, email address, mobile number, and your password, which is stored only in a scrambled, one way form.
• Order details: contact name, email, phone, company, delivery city and country, the item and finish you chose, what it should open, notes, and files you upload such as logos.
• Names lists you send with an order, which can include the names, titles, emails and phone numbers of your staff, students, members or attendees.
• Business and store details: business name and type, store logo, colors, contact email and phone, and the email addresses of team members you invite.
• What you put on an item, such as the details on a contact card or the link it opens.
• Messages you send us.

Information collected when an item is tapped

• The item, the time, and what it opened.
• The type of phone and browser, and the page that referred the visit, if any.
• Approximate location at country and city level, worked out from the network connection.
• A scrambled, one way code made from the network address, used to estimate how many different people tapped. We do not store the network address itself.

Information from others

A business owner or reseller may give us your details, for example by inviting you to a team, including you on a names list, or when you order through their store.

• To run your account and sign you in.
• To process orders: review designs, send proofs and quotes, produce and set up items, ship them and send status updates.
• To make each item open what its owner chose, and to show owners tap counts in their insights.
• To provide support and answer your messages.
• To keep the service secure, prevent misuse, and keep records we are required to keep.
• To understand, in combined form, how the service is used so we can improve it.

We do not sell personal information, we do not share it for advertising, and we do not use it for automated decisions that have legal or similarly significant effects on you.

Under the Philippine Data Privacy Act of 2012, we rely on:

• Your consent, which you give when you create an account or place an order, and can withdraw.
• The need to carry out an order or contract you asked for.
• Our legal obligations, such as keeping business and tax records.
• Our legitimate interests in keeping the service secure and working, balanced against your rights.

When you send a design or order, you ask us to use the details you provide, including any names list, to prepare your proof and quote, produce and ship your items, and email you about that order. You confirm the checkbox before sending.

You can opt out at any time:

• Before approving your proof, cancel the order and ask us to stop using the details you sent.
• Ask us to stop emailing you about anything other than completing an order already approved.
• Pause an item so it stops opening anything, from your dashboard.
• Ask us to close your account.

We only send emails needed for the service, such as sign in links, order confirmations and status updates. We do not send marketing emails. If that changes, we will ask for your permission first, and every such email will let you unsubscribe.

To opt out, email support@gallaghersresource.com.

Some pages offer a voice call for support, so you can ask a question out loud instead of typing. It only starts when you press the button and allow your browser to use the microphone. You can end it at any time, and nothing on the site needs it: everything can be read, and the contact form does the same job in writing.

• What is processed. The audio of what you say during the call, a written transcript of the conversation, the page you were on, and the time and length of the call.
• Why. To answer your question, to keep the service working, and to see where our answers are wrong so we can fix them.
• Who handles it. A voice service provider carries the call and produces the transcript on our instructions. They are bound by contract to protect it and may not use it for their own purposes.
• How long. Transcripts are kept for up to twelve months, then removed. Audio is kept only as long as the call needs it and is not stored by us afterwards.
• What not to say. Please do not read out card numbers, passwords, one time codes or anyone else's personal details. The call is for questions about what we make and how ordering works. It cannot look up your orders or your account.
• Keeping calls fair. There is a limit on how long and how often anyone can call, so the line stays open for everybody. To count it per browser rather than per office or cafe, we keep a random tag in your browser and a short code made from your network address. Neither says anything about who you are, and clearing your browser data removes the tag.
• Your choice. Do not press the button, or refuse the microphone, and no audio is processed at all. You can ask us to delete a transcript using the contact form.

• Service providers who host our website and database, store uploaded files, deliver our emails and carry voice support calls. They process information only on our instructions and must protect it.
• Business account owners and their team, who can see the items and orders of that business.
• Resellers, who can see orders placed on their store, including the customer's contact details.
• People who tap an item, who see what its owner chose to publish, such as a contact card.
• Our production team, who see only item codes and run names, never customer details or orders.
• Authorities, when the law requires it, or to protect people's safety or our rights.
• A future owner, if GoTapSpeed is ever sold or merged, under the same protections.

Our service providers store information on servers located in Japan and the United States. We work on it from the Philippines and the United States. When information moves between countries, we use providers bound by contract to protect it to the standard this policy describes.

• Account information is kept while your account is open.
• When an account is closed, we switch it off and remove it from active use. We do not erase records we need for orders, accounting, disputes, security or legal obligations; these are kept for as long as those reasons last, which for business and tax records in the Philippines can be up to ten years.
• Order details and uploaded files are kept with the order record.
• Tap records are kept while the item's account is active, and may be combined into totals over time.
• Voice support transcripts are kept for up to twelve months.

• Every connection to our website is encrypted.
• Access is limited by role: customers see their own information, business teams see their business, and production staff see item codes only.
• Passwords are stored only in scrambled form, and sign in links work once and expire.
• Uploaded order files are kept private.

No system is perfectly secure. If a breach affects your information, we will notify you and the relevant authorities as the law requires, including the National Privacy Commission of the Philippines.

Everyone can ask us to show, correct, or stop using their information, or to close their account. Email support@gallaghersresource.com and we will reply within 30 days.

In the Philippines, under the Data Privacy Act of 2012, you have the right to be informed, to access, to object, to correct, to erasure or blocking, to data portability, and to damages, and you may file a complaint with the National Privacy Commission.

In California and other US states with privacy laws, you have the right to know what we collect and how we use it, to access, correct and delete it, and to not be treated differently for using these rights. We do not sell or share personal information for cross context advertising, so there is nothing to opt out of there, and we treat a Global Privacy Control signal as a request not to. You can use an authorized agent. We will verify requests before acting, and reply within 45 days.

Where we must keep a record for legal reasons, we will tell you, and limit its use to that reason.

We use only the cookies the service needs to work: keeping you signed in, remembering which business space you chose, and your display preference. We do not use advertising cookies or third party tracking.

Our website is not meant for children to use directly, and we do not knowingly collect information from children under 13. When a school orders student ID cards, the school provides student details under its own authority and is responsible for any consent needed from parents or guardians. Parents can contact the school, or email support@gallaghersresource.com.

Information you put on a contact card or other page an item opens can be seen by anyone who taps the item or has its link. You can change it, or pause the item, from your dashboard at any time.

We may update this policy. The date at the top shows the latest version. If a change is significant we will email account holders before it takes effect.

Privacy questions, requests and our Data Protection Officer: support@gallaghersresource.com.